Refund & Cancellation Policy
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the processing of the refund shall be following the clauses as set forth:
- REFUND REQUESTS
The Platform may provide a refund only in an exceptional case. The User may claim a full refund to the following conditions:
You may raise a refund request on Products if:
- Products delivered are found defective
- Products delivered are not as per description as shown by the seller
- Product ordered erroneously
- Products are found duplicate (unless stated otherwise by the seller as copy or first copy without violation of the image of any brand/company)
Please note that returns will be accepted only in the state/condition it was delivered. Seals or packages of products if broken should not show any sign of wear and tear or use.
You may raise a refund request on Subscription if:
- Subscription is not satisfactory
- Subscription not delivered as described
- Change of mind
- Subscription made erroneously (required to be intimated immediately)
Please note that the refund request on the Subscription must be made 24 hours before the actual start date of the subscription. We will refund the prorated amount not utilised unless stated otherwise by the seller/vendor in their refund policy. In case of any questions or concerns please feel free to write to us at [email protected] or clarify details from the contact details given on vendor’s/seller’s store page before making a subscription.
You may raise a refund request on product booking if:
- You have changed your mind and shall intimate the Platform 24 hours prior or as set by the vendor/seller/owner of the Platform.
- The description not matching the booking product (please note: this requires immediate reporting)
- The Booking is not satisfactory
Please note that the refund request on the booking must be made 24 hours before the actual start date and time of the product booking. We will refund the prorated amount not utilised unless stated otherwise by the seller/vendor in their refund policy. Any confusion may be clarified by writing to us at [email protected] before making a booking or by contacting sellers/vendors using the details given on the respective store page.
Further, It is mandatory for the sellers/vendors to display their contact details on the store page. In case the sellers/vendors fail to display their contact details and if in case any dispute has arisen, then the Platform shall reserve complete right to take the decision without any prior consultation or intimation, the same shall be final and binding on the Parties.
Please note that for the seller/vendors do not have their own policies in place, then under such scenario the policies laid down by the Company shall be binding without any questions.
We reserve the right to refuse any return if there is any sign of tampering or misleading acts that might have been committed to favour any return and refund of products and cancellation of subscription and booking. Further, we may refuse a refund request if, at our sole discretion, we find evidence of fraud, refund abuse, or other manipulative behaviour. Promotions, upgrades, and adjustments to existing plans are non-refundable or subject to the policy of the seller or the vendor.
- PROCESSING OF REFUND
Refunds are done within 3-4 business days once the refund is approved either by the seller/vendor or management of the Company. Complete refunds shall be processed for orders requiring shipping, and only if cancellation is made before shipping. Kindly note that in case the order has already been shipped than under such circumstances, the shipping charges shall be non-refundable. Refunds can be processed both through the payment gateway used or as store credit which can be used on the specific stores from which the product was cancelled.
All Refund requests shall be made by the User by writing us at [email protected]. or by raising a ticket on the support page of the Platform or cancelling from the order cancellation button when applicable or by contacting the seller/vendor through the support available for all seller/vendor on their respective store page, which will be the official mode of communication with the seller/vendor, Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by the Company’s User care on following such guidelines.
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of the services as reflected on the platform may be inaccurate due to technical issues, typographical errors or incorrect service information provided to the Company and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your service and refund any money that may have been paid by you towards the purchase of such services.
Parties shall be governed by the laws of India. For purposes of enforcement of arbitration awards, equitable relief, or if for any other reason litigation is permissible under this agreement, each party hereby irrevocably agrees to the personal jurisdiction and venue of the courts at Imphal West, Manipur, India.
Exchanges are allowed by all Vendors/Sellers if the order is in the same state/condition up to 14 days after delivery has been made with no sign of wear, tear and perish. The sellers/vendors may refuse to exchange the product based upon their Terms and Conditions, Shipping Policy and Refund Policy.
The Vendors/Sellers shall inform about the Terms and Conditions, Shipping Policy and Refund Policy by writing a mail to us on [email protected] giving details about the refusal of exchanges. Failure to comply shall be assumed to violate our policies and liable to accept the exchange. The Users may seek clarification from the seller/vendor regarding payment of return mail using the contact details displayed on the store page of the concerned seller/vendor.
The Company at its sole discretion may cancel any order(s):
- if it suspects a User has undertaken a fraudulent transaction, or
- in case of unavailability of a service, or
- for any reason outside the control of the Company including causes for delivery related logistical difficulties.
- if the Company does not want to do business with the User
We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any services placed by them in future.